With its unique probe-based technology, Accanto Systems seamlessly delivers in-depth monitoring, analysis and troubleshooting intelligent customer service assurance to operators, enabling them to overcome the challenges associated with deploying services in converged, next-generation telecom architectures.

Because no two applications are the same, Accanto’s team of OSS and Operations consultants enable each Accanto solution to be fully optimized and integrated into the organization’s operational and business processes.

With over 180 customers in 60 different countries, Accanto has been recognized as an innovator and market leader in CSA systems. In 2009, Accanto iCSA sales recorded a record growth of 59% as was awarded the 2010 Service Assurance Award over many larger competitors. Accanto’s iCSA product line represents the results of strong collaboration with Europe’s leading Mobile Operators and a deep grasp of customer and service assurance Best Practices for Mobile Networks.

Accanto Systems Intelligent Customer Service Assurance

Accanto Systems was first to market with its intelligent Customer Service Assurance architecture. It is unparalleled in its probe performance, correlation speed and ability to generate intelligent views across complex networks-networks that involve a mixture of technologies, protocols and services. Put simply, Accanto Systems offers a more Intelligent Customer Service Assurance approach than any of its competitors

With the Accanto CSA platform, operators can more quickly and easily gain insights into network utilization, poorly performing services and areas of lost revenue, as well as ways to best migrate to new IP-based services.

Another Key Differentiator

Accanto System's Professional Services Group

As part of the merger with LTE Innovations, Accanto Systems has integrated a consulting group with deep insights into customer care, network and service operation centers, CEM (Customer Experience Management) and CSA (Customer Service Assurance) Best Practices.

Accanto Systems Professional Services Group:

• Has a long history working with CSA and mobile carriers
• Is specially equipped to help operators migrate to new revenue-generating mobile data services
• Are experienced in complex multi-service, multi-protocol technology and networks
• Has knowledge of OSS, BSS and CEM systems and architectures
• CSA experts, coupled with an unparalleled CSA platform, enable Accanto Systems' customers to realize new revenue faster out of both existing and new services.

For more details, go to the Services link in the top menu.