In the News
Accanto Systems regularly participates in article placements and interviews. Listed below is a small snapshot of Accanto Systems in the News.
February, 2010Top Scandinavian Telecom Chooses Accanto's iCSA SystemAccanto Systems (News - Alert)
, a provider of Customer Service Assurance solutions announced recently that its intelligent Customer Service Assurance, or “iCSA,” system has been selected by a major European-based converged carrier as a next generation troubleshooting and monitoring solution for its Customer Care and Service Operations. |
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January, 2010Taking Customer Service Assurance to the ExtremeOn the one hand, now is an unparalleled opportunity for growth. Increased competition in the network equipment market (including the introduction of many quality brands from China) has driven network costs down and allowed inorganic expansion of both coverage and service offerings. One result is that consumers are now enjoying the previously unfulfilled dream of an unwired world with quality applications that have meaningful impact on their lives. |
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December, 2009Accanto Touts Record GrowthAccanto Systems, a leader in Customer Service Assurance solutions for today's converged networks, announced a record year for orders of its intelligent Customer Service Assurance (iCSA) solution, with a growth rate of 59% over 2008. Accanto’s iCSA solution was designed to help wireless and wireline service providers manage the complexities of next-generation services in converged network environments. |
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December, 2009Kumaran, Accanto Team for Service Assurance SolutionsKumaran Systems and Accanto Systems have announced a global partnership that allows Kumaran to offer a full spectrum of service assurance solutions for video, voice, data and wireless applications. This new suite of products, including advanced multi-protocol analyzers and network monitoring systems which support mobile and VOIP applications, will be marketed by Kumaran around the world. |
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November, 2009Accanto Enables Carriers to See Wireless Quality with AccantoEyeThe growth in 3G and the impending arrival of 4G/LTE networks and the expanding popularity of increasingly sophisticated multichannel broadband smartphones means redoubled attention by carriers to network quality that is mandatory to retain subscribers. These devices pull in and push out vast amounts of electronic information: voice, data, images, and video that consume bandwidth. Telecom firms can’t afford service degradation, interruption, and loss because these will annoy customers, sufficiently enough in some cases to prompt them to go to competitors. And with more residents yanking out their landlines and going totally wireless quality is a must. |
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November, 2009Accanto Offers Managed ServiceHELSINKI -- Accanto Systems, a leader in Customer Service Assurance solutions for today's converged networks, announced today the Managed Services Program. AccantoEye™ provides wireless operators a low-upfront investment alternative to implement and manage the industry’s most acclaimed network monitoring and troubleshooting solution, Accanto’s intelligent Customer Service Assurance (iCSA). |
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November, 2009Accanto Systems Unveils Managed Services ProgramAccanto Systems has announced its Managed Services Program, known as AccantoEye™. It provides wireless operators what the company calls a low, upfront investment alternative to implement and manage Accanto’s network monitoring and troubleshooting solution, Customer Service Assurance (iCSA). |
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October, 2009Accanto Signs OEM Deal with TollgradeHELSINKI -- Accanto Systems, an industry pioneer in intelligent Customer Service Assurance solutions, recently announced that the company has entered into an original equipment manufacturing (OEM) agreement with Tollgrade Communications, Inc., a leading supplier of network service assurance solutions for the telecom industry. |
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October, 2009Market for Network-monitoring Systems GrowsThe trend toward the use of passive systems is expected to continue. Srihari Padmanabhan, Research Analyst, Frost & Sullivan -- Test & Measurement World, 10/1/2009 2:00:00 AM The demand for passive network-monitoring systems is increasing as network operators prefer to use monitoring systems over traditional protocol analyzers. In 2008, the total wireless protocol analyzer and network-monitoring systems market generated revenues of $595.5 million, which is an increase of 13.0% over 2007. The markets for traditional troubleshooting and monitoring protocol analyzers and for load stress generators and functional testers suffered a decline of 9.5% and 7.0% respectively over 2007. This trend toward the use of passive systems is expected to continue, and that market is forecast to reach $814.16 million in 2013 by growing at a CAGR (compound annual growth rate) of 6.5% |
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October, 2009Accanto Systems grasps new customer service assurance marketsVanillaPlus: Accanto Systems seems to
have come out of nowhere to be a
major player in Customer Service
Assurance. How did that happen?
Michele Campriani: We have a long
history as part of Sunrise Telecom,
which emphasises that we are not a
start-up. From the beginning, we have
concentrated on designing a well
thought out architecture that can
address almost any network interface,
can be expanded via software modules
and can easily integrate into a large
system. This has ended up really paying
off for us, and has put us in a position
where we have often won against larger
competitors
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September, 2009Data Both Blessing and Curse for Mobile TelecomsPARIS (Reuters) - "Dongle" may sound a bit goofy, but the innocent-seeming technology is emerging as one of the biggest challenges to the mobile telecoms industry in coming years.
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September, 2009IEC Applauds 2009 InfoVision Award Winners at Broadband World Forum Europe 2009 in ParisMichele Campriani, Accanto Systems CEO, accepted the International Engineering Consortium's InfoVision award at a ceremony during the recent Broadband World Forum in Paris. Accanto Systems was the winner for its Mobile X-Ray product in the Network and Services Management and Operations category. |
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September, 2009IEC Applauds 2009 InfoVision Award Winners at Broadband World Forum Europe 2009 in ParisPARIS--(Business Wire)--
The International Engineering Consortium (IEC) today announced the winners of
the InfoVision Awards celebrating some of the industry's most notable broadband
products, services, and applications. The InfoVision Awards were presented live
in front of hundreds of industry professionals today at the Broadband World
Forum Europe 2009 at the CNIT La Défense which will continue through Wednesday.
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August, 2009Accanto Launches IMS X-Ray for Customer Service AssuranceHelsinki-based Accanto Systems has launched its IMS X-Ray for providing customer service assurance over IMS.
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August, 2009Accanto Systems' IMS X-Ray Meets the Demands of Complex IMS NetworksAccanto Systems, a provider of customer service assurance (CSA) solutions for converged networks, has announced the launch of its new IMS X-Ray solution, which enables service providers to deploy and monitor complex IP Multimedia Subsystem (News - Alert) (IMS) networks. |
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August, 2009Monitor takes an intelligent view if IMS networksNew from Accanto Systems, IMS X-Ray is an application runs on top of the company's iCSA customer service assurance platform that enables service providers to deploy and monitor complex IMS networks. |
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August, 2009Accanto Launches IMS X-RayAccanto Systems has announced the launch of its IMS X-Ray solution, which runs on top of the company's iCSA (Customer Service Assurance) platform, enabling service providers to deploy and monitor complex IMS networks. |
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June, 2009IEC Commends Exceptional Contributions in Broadband with Announcement of 2009 InfoVision Awards FinalistsThe International Engineering Consortium will name the industry's finest at the InfoVision Awards ceremony during the Broadband World Forum Europe 2009 this 7-9 September at the CNIT La Défense in Paris, France |
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June, 2009Qwest Monitoring Call Center With Accanto SystemsQwest Communications selected Helsinki-based Accanto Systems' Traffic Analysis and Monitoring System (TAMS) to provide call monitoring and troubleshooting for its internal call center in Denver. |
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June, 2009Qwest Communications Selects Accanto Systems' TAMSAccanto Systems' Traffic Analysis and Monitoring System (TAMS) have been selected by Denver-based Qwest Communications to provide call monitoring and troubleshooting for its state-of-the-art internal call center. |
June, 2009Accanto Expands in AsiaHelsinki -- Accanto Systems, formerly Sunrise Telecom Protocol Products Group), a leader in Customer Service Assurance solutions for converged networks, announced today that it is opening two new Sales and Support offices in Malaysia and Singapore. Due to steady increase in subscriber growth and service sophistication from operators throughout Asia Pacific, Accanto is making this investment as a natural response to the need for Sales and Support activity in the region. |
June, 2009Asia Fuels World Broadband GrowthAsia-Pacific markets continue to
drive global broadband growth,
with the region's broadband
connections jumping by a third
last year compared to a global
increase of just 4%. |
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May, 2009Accanto's Mobile X-Ray Brings Business Intelligence to Telco Data ServicesIn the early days of mobile communications, it was enough to just make voice calls, but now customers browse the Internet, send emails and even gamble over the lunch hour. Such varied use presents a challenge for mobile service providers, requiring them to manage networks where legacy voice and new IP-based services coexist. New infrastructure technology and ever-evolving service dynamics make it particularly difficult to get an accurate picture of service utilization and quality from a customer's perspective.
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May, 2009Accanto Can and Does at DigicelNice, France ― Free of its entanglement with Sunrise Telecom and aided by its recent merger with Scandanavian professional service group, LTE Innovations, Accanto Systems continues to apply its service assurance solutions across the mobile market. This week the company announced that Jamaica-based Digicel will use its Traffic Analysis and Monitoring System (TAMS) system to monitor and troubleshoot its pan-Caribbean and Central America mobile network. |
May, 2009Accanto Systems Intros Customer Service Assurance SolutionAccanto Systems, a provider of Customer Service Assurance solutions for converged networks, has announced availability of its new intelligent Customer Service Assurance (iCSA) solution. This latest offering has been designed to help wireless and wireline service providers manage the complexities of next-generation services in converged network environments, according to company officials. A monitoring and troubleshooting solution, iCSA provides service providers a customer-centric view of services. |
May, 2009OSS World Wakes UpNICE, France -- Management World 2009 -- Something lit a fire underneath the telecom software sector ... companies here at the annual OSS fest in the south of France (and yes, it is very sunny...) are showing off new developments, partnerships, relationships, and even acquisitions.Companies like Accanto Systems , Amdocs Ltd. (NYSE: DOX), Comverse Inc. , ConceptWave Software Inc. , FTS (London: FTS), Intelliden Corp. , Ontology Systems , Openet , Subex Ltd. , Tektronix Inc. (NYSE: TEK), and Tribold , have been developing new business models, innovating at the product level, and, overall, thinking more about how they can meet the needs of carriers. |
May, 2009Accanto Systems Introduces Customer Service Assurance SolutionAccanto Systems (formerly Sunrise Telecom Protocol Products Group) has developed a new intelligent Customer Service Assurance (iCSA) solution for managing wireless and wireline networks by providing a customer-centric view of services.
Accanto correlates massive amounts of information collected from the network, services, subscribers and devices themselves into an Oracle database. The system serves as a unified tool to effectively monitor, and proactively solve problems specific customers are experiencing with the quality or usage of services. |
May, 2009Accanto Optimizes VoIP, Mobile Data Services for DigicelJamaica-based Digicel reportedly has picked Accanto Systems’ Traffic Analysis and Monitoring System, an integrated network monitoring and troubleshooting solution, for its rapidly growing pan-Caribbean and central American mobile network.
TAMS will use Accanto’s “Mobile X-Ray Customer Service Assurance” platform, to optimize efficiency and service quality of mobile data services. Both the TAMS and Mobile X-Ray platforms will allow Digicel (News - Alert) to manage its growing GSM/GPRS, CDMA, VoIP and convergent core next-generation deployments. Digicel has decided to deploy the system initially in 15 nations and will then gradually expand to other regions. |
May, 2009Accanto Systems introduces new Customer Service Assurance solutionAccanto Systems (formerly Sunrise Telecom Protocol Products Group), a specialist in Customer Service Assurance solutions for converged networks, has announced the availability of its new intelligent Customer Service Assurance (iCSA) solution designed to help wireless and wireline service providers manage the complexities of next-generation services in converged network environments. |
February, 2009OSS firm rebrands as Accanto after mergerOSS consulting and professional services LTE Innovations has rebranded as Accanto Systems following its acquisition of Sunrise Telecom’s OSS division. The new company will focus on next-generation customer service assurance, CEO Michele Campriani said. |
February, 2009Sunrise Protocol Group Becomes AccantoA new player in the service assurance space emerged this week as the former Telecom Protocol Products Group of Sunrise Telecom, spun off last year, merged with Scandanavian professional service group, LTE Innovations, and became Accanto Systems. |
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February, 2009Merger of LTE Innovations and Sunrise Telecom division nears completionIn November it was announced that Sunrise Telecom(R) Inc, a provider of test and measurement systems for fixed, wireless and cable networks, had agreed to sell its Italy-based Protocol Products Group (PPG) to LTE Innovations, a leading OSS consulting organisation for approximately €8 million, roughly US$10 million in cash. |
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February, 2009Accanto Launches at MWC
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February, 2009MWC: Sunrise Telecom, LTE Innovations form OSS CompanyAccanto Systems is taking the veils off its customer service assurance business, the result of a merger between test and measurement company Sunrise Telecom’s Protocol Products Group and LTE Innovations, an OSS consultancy. The new company is emerging in advance of next week’s Mobile World Congress to offer a consultative, customer-centric view of next-generation voice and data services over converged network infrastructures. |
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February, 2009Accanto to provide Intelligent Customer Service AssuranceThursday 12 February 2009 | 03:41 PM CET
Accanto Systems, formed by the merger of Sunrise Telecom Protocol Products and LTE Innovations, has initiated operations to provide Intelligent Customer Service Assurance (CSA) applications that allow wireless and wireline operators to manage the quality of voice and data services over converged network infrastructures. |
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February, 2009Accanto Monitoring CSA Melds Mfr., Consulting ExpertiseTelecomWeb News BreakFinland’s Accanto Systems commercially cut over its Intelligent Customer Service Assurance (CSA) solutions aimed at wireless and wireline carriers that need a next-gen, converged-network monitoring tool. "The move is in response to the explosive market demand for enabling service providers to proactively monitor customer experience metrics in order to compete more effectively. Traditional network monitoring and troubleshooting products are no longer enough," says CEO Michele Campriani. |
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