Customer Service Assurance

Accanto Systems is pioneering the next gereration in Customer Service Assurance. Our award-winning 'intelligent' CSA platform empowers operators to identify network utilization problems, uncover poorly performing services, and expose areas that are creating loss of revenue. Accanto boasts over 180 customers in 60 countries, and the excellence of our CSA services was recognized with the 2010 Frost & Sullivan Best Practices Award. In 2009, our company experienced a record %59 growth in our iCSA sales. We are proud to collaborate with Europe’s leaders in the Mobile Operations industry and we have extensive experience in CSA strategies for mobile networks.

No other company can offer intelligent customer service assurance solutions that match our correlation speeds and high levels of probe performance. We can enable you to create intelligent views across complex networks, including networks with different services, protocols, and technologies.

In addition, our Managed and Professional Services will create strategies that can make it easy for your company to thrive in the ever-evolving NGN and converged network marketplace. Our Turnkey Managed Services Solution involves 6 crucial elements: VIP customer monitoring and Alarming, Service Quality KPIs and KQIs, Real-Time Call and Service Tracing, Protocol Correlation and Analysis, Dashboards for SOC and NOC, and Intelligent Root Cause Analysis. These components operate under a 3-part system that includes our Key Customer Service Quality Assurance, E2E Service Quality Troubleshooting, and our Integrated Customer Care and Customer Service Quality System. Our Managed Services are advantageous for many reasons but the bottom line is that they are the most cost-effective way to keep your networks running smoothly with a minimal investment.

It is time for you to upgrade your network and graduate to a new level of CSA solutions. The industry is swiftly advancing more every day, making this moment ripe to invest in the improvement of your operating technologies. The Accanto Sales Team would love to discuss how we can perfect your customer and service quality and optimize your network operations in a cost-effective manner. Don’t hesitate any longer - call us today or contact our team at sales@accantosystems.com.

Customer Service Assurance