Network Monitor Tool

Looking for a network monitor tool? Accanto has the solution you need. With the influx of competition, the role of customer service has become even more central to business operations. This demand is being magnified as each new innovative technology hits the marketplace. The speed of access for the user has increased, as has the quality standard for customer service. Although faster technology benefits all parties, the integration of IP-based data services and voice has created problems for network troubleshooting and monitoring systems and it has become increasingly difficult to gain full insight on the end-user experience with the traditional type of network monitor tool. Accanto has solved this problem with the creation of our intelligent Customer Service Assurance (iCSA) platform. This award-winning platform successfully provides a unified approach to the integration of multi-protocol and multi-technology environments.

Accanto’s iCSA platform consists of three main technological elements: Pantera Systems Probes, Centralized TAMS Server, and our exclusive X-Ray Application Modules. These three elements work together to provide operators with monitoring, reporting, alarming, analysis, and troubleshooting abilities for both NGN and legacy telecom services.

The TAMS is a unique network monitor tool in that forms the central portion of the Accanto iCSA trio, thus it does not need to be purchased separately and provides a streamlined approach to network traffic monitoring. This tool is designed to collect data garnered by the Pantera probes for the purpose of 3rd party application development. It has both northbound and southbound data interfaces that enable data export and data import. It integrates data from other sources, including OSS/BSS integration.

The iCSA is a network monitor tool that can be used for a number of applications such as mobile 2.0 management, customer care, IMS, and the NOC. Its benefits are designed to targets customer care service providers, account managers, as well as those involved in marketing and project management. The iCSA solution was the recipient of the Frost and Sullivan Product Line Strategy of the Year award as well as the prestigious Oracle Partner Innovation award.

Accanto Systems welcomes you to visit our website to learn more about our products, as well as our Professional and Managed Services. These services are designed to customize our products and implement them into your business operations. For more information, you can also contact us directly at sales@accantosystems.com.

Customer Service Assurance