Quality Assurance Services

Looking for quality assurance services? Accanto Services’ intelligent Customer Service Assurance (iCSA) platform is the best in the industry. As customer churn and competition increase, Mobile Operators have no choice but to become more innovative with their services and develop a customer-centric approach. However, this is proving to be difficult processes.

Although the evolution of converged, multi-protocol, and multi-technology environments has revolutionized the industry and benefited users with capabilities once never thought possible, the migration to advanced data services is proving to be a challenge riddled with complexities. Monitoring, troubleshooting, and the inability to gain insight on service quality are arguably the most daunting challenges that Mobile Operators face. However, the Accanto iCSA platform solves these problems by providing Mobile Operators with troubleshooting, monitoring, alarming, analysis, and reporting capabilities that can be applied to both next-generation and telecom services.

Accanto Services’ iCSA platform was the recipient of the 2010 Frost and Sullivan Product Differentiation Excellence award, distinguishing this product from those of other world-class companies. The iCSA platform consists of 5 main elements:

- Pantera Probes/Analyzers

- System Probes

- Centralized TAMS Server

- X-Ray Application Modules

- Professional Services

The Accanto Pantera high-speed probes, analyzers, and system probes can capture data in real-time and also conduct xDR generation. A main feature of the Pantera family is their additional capability to serve as standalone protocol analyzers.

A vital component of the iCSA platform is the Centralized TAMS Server, which conducts mass data collection from the information gathered by the Pantera probes. It then uses the data for correlation and xDR generation. The long-term storage features of the Centralized TAMS Server provides Mobile Operators with historic analysis and reporting capabilities.

The third technological component of our quality assurance services architecture is the X-Ray Application Modules, which won the 2009 InfoVision Award from the International Engineering Consortium. These Oracle-powered modules allow for deep analysis to enable the correlation of network, service, subscriber, and device inputs.

Finally, Accanto’s Professional Services enable businesses to integrate the iCSA system with existing OSS/BSS (or other) applications in order to operate a diverse array of business operations. This combination of technology and services that composes the iCSA platform is the optimum recipe for the most cost-effective quality assurance services.

Accanto Services has the products and services that you need to excel in the ever-evolving and competitive telecom environment. Visit our website today at www.accantosystems.com to discover more about our services and products and we invite you to take advantage of our extensive resource library. Contact us directly at sales@accantosystems.com so we can personally discuss how we can help your company with your quality assurance services,. We look forward to working with you.

Customer Service Assurance