Quality Assurance Solutions

Need expert quality assurance solutions? Accanto Systems has over 180 clients located in 60 different countries around the globe; this makes us a leader in innovative market solutions. In fact, we are honored to be the recipient of the 2010 Best Practices Award from Frost&Sullivan. In addition, our 2009 iCSA sales skyrocketed a steep 59% growth, which is far above and beyond the growth of our competitors. Europe boasts many of the market’s most innovative Mobile Operators and we are proud to collaborate with them in the production of our product line. Our high quality customer quality assurance products reflect our adept ability to navigate the complicated challenges of customer service assurance.

Two things differentiate Accanto Services from the competition: our intelligent customer quality assurance solutions and our Professional Services:

We were the first company to pioneer the ‘converged’ analysis platform with the X-Ray analysis architecture, that accommodates complex networks that are composed of varying protocols, technologies and services.

Accanto also knows that the goal of any company is the satisfaction of their customers. This is why we merged with LTE Innovations in order to create an optimum combination of our technology and their expertise in quality customer care solutions. This merger has resulted in the perfect recipe of innovative probe technology, CSA (Customer Service Assurance) and CEM (Customer Experience Management) best practices. It also has enabled us to provide these services in state-of-the-art service operation centers designed for customer service and quality assurance solutions. Our Professional Services handle customization, deployment, and integration of iCSA solutions. We also provide an extensive portfolio of consultancy services which be delineated into three separate areas of expertise: Service Quality Troubleshooting, Service Quality Scorecards, and Network Tuning and Optimization. For more information on these services and our products, visit our website at www.accantosystems.com.

We are the experts at optimizing our solutions in ways that make it easy and cost-effective to integrate into your business and operational processes. We supply telecom marketing operators with troubleshooting, analysis, and in-depth monitoring that enable them to provide quality assurance solutions and excellent customer service. Each Accanto solution is accompanied by a team of OSS or Network consultants specializing in that particular solution.

Our customer care representatives would love to discuss how we can tailor our services and products to create the optimum package for you. We guarantee cost-effective services and products that will ensure the satisfaction of your customers.

Customer Service Assurance