Wireless Network Analyzer

Searching for a wireless network analyzer? Our Mobile X-Ray is the cost-effective and award-winning way to manage wireless networks and customer assurance issues.

Did you know that as of February 2010, mobile data traffic was increasing 700-1000%? Further, this rate is continuing to accelerate, as indicated by the fact that over 1,357 mobile devices access mobile broadband network per day. Although the emergence of mobile services has revolutionized the technological arena, and has delivered capabilities and opportunities once unimaginable, the challenges that accompany these benefits are daunting.

The complexity of converged IP networks is resulting in low customer satisfaction and high customer churn. Mobile data support calls are on the rise (increasing over 200% on average) but these types of calls take 10-100 times longer to resolve. In general, without adequate wireless network analyzer technology, Mobile Operators are struggling to keep their head above water in this rapidly developing industry.

Accanto Services has collaborated with Mobile Operators in order to fully understand these problems. We have designed a product to equip Service Operation Centers and Customer Care Centers with the tools they need to be proactive in solving service quality concerns BEFORE they lose customers. By thinking outside the box, Accanto developed the X-Ray application, which can group and analyze (in real-time) terabytes included in collective network, customer, and service data. This allows Mobile Operators to organize xDR information into a diverse range of groups in order to monitor various trends and thresholds. Additionally, the Mobile X-Ray application can also generate real-time service quality alerts and dashboards for each different group. This wireless network analyzer can also compare business and VIP customers in real time, resulting in rapid insights into individual customer services issues.

The X-Ray has real-time service quality analyses and dashboard features that can be used for the following applications (among others):

- Network Operation Centers

- SLA and VIP Customer Monitoring

- Service Operation Centers

- Customer Care Centers

Accanto Services is dedicated to enabling Mobile Operators to seamlessly navigate the convoluted maze of Next-Generation telecom services. Our excellence and superiority in the industry has been formally recognized numerous times. In addition to the awards mentioned above, we were included in Stratecast’s 2010 “Rat Pack” Top Ten OSS/BSS companies to watch. In 2009 we experienced over 59% sales growth, distinguishing us among world-class competitors.

Our services and products are guaranteed to boost your customer quality assurance capabilities. We invite you to visit our website or contact us directly at sales@accantosystems.com for more information about our wireless network analyzer and other products and services.

Customer Service Assurance