Customer service assurance specialist Accanto Systems has hired Paolo Trevisan to be its vice president of marketing. In his new role, Trevisan will be guiding Accanto’s worldwide marketing strategy, with specific experience in Asia and EMEA. Read more >>

Accanto Systems says its partnership with distributor Phoenix Datacom resulted in the win of a contract with a global service provider for its European subsidiaries serving business customers. This particular agreement centers on the NeTracker/Pantera protocol analyzers, which are as well a part of Accanto’s CSA solution. Read more >>

Accanto Systems has announced two new CSA applications based on its Mobile X-Ray product. The first delivers key functionality needed by Service Operating Centers (SOCs) to monitor, problem-solve and perform root-cause analysis on their mobile and converged networks. Accanto says it provides innovative SOC management dashboards that give quick insights into traffic volume, service performance and customer experience. Thresholds and alert violations can be followed with problem-solving views of worst areas, worst cells and problematic/affected customers. Further drilldown screens allow for root-cause analysis around services, device and location issues with easy-to-read reports that can be used by both operations and customer care. Read more >>

Accanto Systems, a leader in Customer Service Assurance (CSA) solutions for today's converged networks, announced today that the company will be recognized for its achievements in the service assurance solutions arena. Frost & Sullivan, the Growth Partnership Company, will be awarding the coveted Product Differentiation Award for Accanto's leadership in mobile assurance. While there are several major players in the market, Accanto Systems is well-known for defining the standards of CSA through its Extreme Customer Service Assurance solutions. Read more >>

SINGAPORE, March 24 /PRNewswire/ — To understand the issues and latest developments within the Operations Support System (OSS) and Billing Support System (BSS) space in Asia Pacific, Frost & Sullivan along with Stratecast, today opened the 4th Annual OSS BSS Asia Pacific Summit (http://www.frost-oss.com/). The 2-day summit is held at the Resorts World Convention Centre, Sentosa, Singapore. Read more >>

Accanto Systems (News - Alert) , a provider of Customer Service Assurance solutions announced recently that its intelligent Customer Service Assurance, or “iCSA,” system has been selected by a major European-based converged carrier as a next generation troubleshooting and monitoring solution for its Customer Care and Service Operations. Read more >>

HELSINKI -- Accanto Systems, a leader in Customer Service Assurance solutions for today's converged networks, announced a record year for orders of its intelligent Customer Service Assurance (iCSA) solution, with a growth rate of 59% over 2008. Accanto’s iCSA solution was designed to help wireless and wireline service providers manage the complexities of next-generation services in converged network environments. Read more >>