Kumaran Systems and Accanto Systems have announced a global partnership that allows Kumaran to offer a full spectrum of service assurance solutions for video, voice, data and wireless applications.

This new suite of products, including advanced multi-protocol analyzers and network monitoring systems which support mobile and VOIP applications, will be marketed by Kumaran around the world.

“Although we evaluated multiple tools, it was clear that the Accanto suite provided the broadest offering as well as a business focus that aligns with our vision to help communication service providers in their network, service and customer transformation drive,” said Mohan Kumar Subramanyam, president and CEO at Kumaran Systems.

A major catalyst for service assurance spending to support next-generation services is the need to measure customer quality of experience. The market forces that are causing a heightened awareness of the customer experience are in part being driven by the commoditization of telecoms services – primarily voice – and the threat posed by new participants in the telecoms economy that offer premium services over a broadband network. With falling ARPUs and an uncertain landscape, service providers are increasingly interested in transforming the way they interact, consume and enable networks, handhelds, application, services and content.

“We are excited about our partnership with Kumaran Systems and are certain this will further enhance their value to their clients through comprehensive monitoring and troubleshooting capabilities,” said Klaus Bauer, VP of sales at Accanto Systems.