HELSINKI, Finland, July 22, 2010 - Accanto Systems, a leader in Customer Service Assurance solutions for today’s converged networks, announced today that it has been selected by two European Cable service providers to supply integrated network monitoring, troubleshooting, service analysis and optimization to their networks with its intelligent Customer Service Assurance (iCSA) advanced monitoring system.
The first operator, located in South Europe, offers a full range of voice and video services to its customers. They use VoIP in their internal network, which interconnects with the PSTN for inbound and outbound communications. This operator needed to monitor their nationwide network, which consists of SS7, SIP, MGCP and COPS protocols, and also monitor traffic at a service-level to gain a better understanding of how network issues were impacting the customer experience. Accanto’s iCSA platform was deployed with numerous Pantera integrated probe/protocol analyzers to achieve this goal.
The second operator, located in Central Europe, had a similar set of requirements in monitoring not only internal network traffic, but also critical interconnection points with the PSTN through various protocols. In this case, iCSA also helped the operator calculate, analyze and report on performance and quality indicators on the network. This in turn was used to better understand the customer experience, as well as to measure in detail how their peer operators were performing against established SLA metrics.
“Whether wireless, wireline or cable networks, the effects of legacy/IP convergence and multi-protocol interworking are presenting extreme challenges for traditional monitoring and troubleshooting techniques currently used by operators,” said Paolo Trevisan, VP of Marketing for Accanto Systems. “Accanto’s iCSA platform was built from the ground up to address these challenges, and to give operators a concise, clear view into how network quality, service usage and subscriber behavior influence one another, and ultimately the end-user experience.”
For more information on Accanto’s iCSA solution or our new Pantera All-in-One Probes/Protocol Analyzers, visit: accantosystems.com. About Accanto Systems With solutions deployed to 180 customers in over 60 countries, Accanto Systems is a leading supplier of advanced Customer Service Assurance and troubleshooting solutions to communications service providers. Accanto’s probe-based Customer Service Assurance solutions provide in-depth monitoring, analysis and troubleshooting capabilities, helping operators overcome the massive challenges associated with migration to converged, next-generation telecom architectures. Their solutions can be utilized by any level of the organization, from the NOC to Marketing, and scale easily for use by new technicians all the way to technical experts. Accanto’s team of OSS and Operations consultants allow each Accanto solution to be optimized and fully integrated into the organizations’ operational and business processes.
