HELSINKI -- Accanto Systems, a leader in Customer Service Assurance solutions for today's converged networks, announced today that it has been selected by an Austrian-based operator to provide its new intelligent Customer Service Assurance (iCSA) solution for customer-centric monitoring, troubleshooting and analysis of its growing NGN network.

As one of Europe’s most progressive operators, the company has been on the forefront of NGN architecture adoption, and has set a textbook example for transitioning from an SS7-based network to an NGN-based network while preserving revenue, high service quality and good customer experience.

As a part of the deployment, Accanto’s iCSA solution was purchased, which will be used simultaneously by up to 80 engineers, technicians and Customer Care representatives to monitor, report and troubleshoot all aspects of the company’s NGN network. One of the differentiators of Accanto’s iCSA solution that was of importance for them was the real-time capabilities of the system, which enables immediate and proactive response.

“While migrating from an SS7 to NGN architecture, maintaining service quality from a ‘true’ customer-centric viewpoint is very important to us,” said a company representative. “This migration is fraught with complexities and challenges that must first be managed at the network monitoring and troubleshooting level. Accanto Systems was one of the few vendors to integrate the information from a diverse array of network and service-based resources to give us this full customer-centric picture.”

Accanto Systems