Accanto Systems and Qwest Team for VoIP Management

Accanto to provide monitoring for Qwest's state-of-the-art internal Call Center

HELSINKI, Finland, June 25, 2009 - Accanto Systems (formerly Sunrise Telecom Protocol Products Group), a leader in Customer Service Assurance solutions for today's converged networks, announced today that its Traffic Analysis and Monitoring System (TAMS) was selected by Denver-based Qwest Communications to provide call monitoring and troubleshooting for its state-of-the-art internal Call Center.

The Call Center, which serves Qwest company locations throughout the western United States, is responsible for routing all intra-company voice traffic, including critical divisions such as Mass Markets, Repair, Business Marketing and many internally-focused support groups. The Center is based predominantly on TDM circuits that serve the local voice network, as well as VoIP circuits in the long distance network. One of Qwest's primary challenges was to create end-to-end visibility of traffic traversing these TDM and IP networks to facilitate monitoring and troubleshooting services from the Denver-based Call Center. Of primary importance were assuring high voice quality and service availability, as well as the ability to quickly solve interoperability issues between the two networks.

Accanto's TAMS system was chosen due to its ability to correlate SS7, TDM and VoIP data relating to a single call, and allowing detailed drill-down capability to ease troubleshooting operations. The system was also selected due to its ability to provide high-level trending and reporting capabilities, which allowed Qwest to optimize circuit provisioning to accommodate for peak times and events.

"Qwest has developed a very sophisticated internal communications infrastructure, where the Call Center plays a key role," said Ron Amstuz at Qwest. "Thanks in part to TAMS' ability to monitor and troubleshoot from a 'customer's-eye' view as well the network view, we are able to take these technology investments and turn them into a sustainable competitive advantage. This will be especially important as we migrate to an all-IP-based network for internal communications."

"We are proud to have been chosen by such a forward-thinking service provider as Qwest for such an important application," said Dave Bellandi, CMO at Accanto Systems. "Convergence is an area that is presenting huge challenges in almost every part of service provider operations. Together with Qwest's internal engineering and support teams, we are able to overcome a vast majority these issues, and finally make the dream of all-IP migration a realistic possibility."

About Accanto Systems
With solutions deployed to 175 customers in over 60 countries, Accanto Systems is a leading supplier of advanced Customer Service Assurance and troubleshooting solutions to communications service providers. Accanto's probe-based Customer Service Assurance solutions provide in-depth monitoring, analysis and troubleshooting capabilities, helping operators overcome the massive challenges associated with migration to converged, next-generation telecom architectures. Their solutions can be utilized by any level of the organization, from the NOC to Marketing, and scale easily for use by new technicians all the way to technical experts. Accanto's team of OSS and Operations consultants allow each Accanto solution to be optimized and fully integrated into the organizations' operational and business processes. Visit www.accantosystems.com.