Accanto Systems Continues Momentum in Converged Service Provider Market and Introduces New Customer Service Assurance Solution

Accanto Introduces intelligent Customer Service Assurance (iCSA) Solution and Services that Enable Service Providers to Transition to a Customer-Centric Approach

HELSINKI, Finland, May 5, 2009-Accanto Systems (formerly Sunrise Telecom Protocol Products Group), a leader in Customer Service Assurance solutions for today's converged networks, announced availability of its new intelligent Customer Service Assurance (iCSA) solution designed to help wireless and wireline service providers manage the complexities of next-generation services in converged network environments.

Accanto Systems’ iCSA is a state-of-the-art monitoring and troubleshooting solution designed to give service providers a more accurate, customer-centric view of services. By correlating massive amounts of information collected from the network, services, subscribers and devices themselves, Accanto iCSA provides service providers with a single unified tool to effectively monitor, and proactively solve, problems specific customers are experiencing with the quality or usage of services. Accanto iCSA also links easily with Customer Relationship Management systems, resulting in faster troubleshooting and resolution of complicated issues. 

“We have spent a lot of time working with service providers and are delivering a solution and services that will provide them with more customer-centric data and views in their Customer Care and Network Operations Centers,” says Jarkko Multanen, CTO of Accanto Systems. “While there has been a lot of hype about Service Assurance and Customer Experience Management, few companies have delivered tangible products and services such as these. Expect to see us evolving quickly in this space and continuing to introduce new features and services based on this solution.”

iCSA is composed of Accanto’s high performance probe/protocol analyzer products (NeTracker, 3GMaster and MSA-QX), its award-winning Traffic Analysis and Monitoring System (TAMS), as well as newly developed “X-Ray” application modules, which are based on powerful Oracle business intelligence. Accanto iCSA is also highly customizable, and integrates easily into the service provider’s existing operations systems, thanks to consulting expertise from its newly merged group of OSS consultants (formerly LTE Innovations).

About Accanto Systems
With solutions deployed to 175 customers in over 60 countries, Accanto Systems is a leading supplier of advanced Customer Service Assurance and troubleshooting solutions to communications service providers. Accanto’s probe-based Customer Service Assurance solutions provide in-depth monitoring, analysis and troubleshooting capabilities, helping operators overcome the massive challenges associated with migration to converged, next-generation telecom architectures. Their solutions can be utilized by any level of the organization, from the NOC to Marketing, and scale easily for use by new technicians all the way to technical experts. Accanto’s team of OSS and Operations consultants allow each Accanto solution to be optimized and fully integrated into the organizations’ operational and business processes. Visit www.accantosystems.com.