Accanto Systems has Record Year in 2009 with 59% Increase in iCSA System Orders

Accanto Continues to Gain Ground on Competitors, Acquiring Many New Customers of its intelligent Customer Service Assurance (iCSA)

HELSINKI, Finland, December 28, 2009- Accanto Systems, a leader in Customer Service Assurance solutions for today's converged networks, announced a record year for orders of its intelligent Customer Service Assurance (iCSA) solution, with a growth rate of 59% over 2008. Accanto’s iCSA solution was designed to help wireless and wireline service providers manage the complexities of next-generation services in converged network environments.

“We spent a lot of time with service providers to define a solution that provides them with more customer-centric data and views in their Customer Care and Network Operations Centers,” says Michele Campriani, CEO of Accanto Systems. “While there has been a lot of hype about Service Assurance and Customer Experience Management, few companies have delivered tangible products and services. This investment has allowed us to grow system sales substantially in the CSA market while many of our competitors are shrinking.”

Accanto Systems’ iCSA is a state-of-the-art monitoring and troubleshooting solution designed to give service providers a more accurate, customer-centric view of services. By correlating massive amounts of information collected from the network, services, subscribers and devices themselves, Accanto iCSA provides service providers with a single unified tool to effectively monitor, and proactively solve, problems specific customers are experiencing with the quality or usage of services. Accanto iCSA also links easily with Customer Relationship Management systems, resulting in faster troubleshooting and resolution of complicated issues.

The iCSA System is composed of Accanto’s award-winning Traffic Analysis and Monitoring System (TAMS), as well as newly developed “X-Ray” application modules that provide proactive real time quality analysis of targeted services such as Mobile Broadband services, VoIP, etc.

“Service providers have struggled recently when introducing new IP-based services, especially those that share the same infrastructure as legacy circuit-switched offerings such as voice,” said Karl Whitelock, Senior Consulting Analyst at Stratecast, a Division of Frost and Sullivan. “Working closely with Oracle, Accanto is delivering a working customer service assurance solution, which operators can use to gain significant empirical insight into how customers actually perceive and use these new services.”

According to Jarkko Multanen, CTO of Accanto, “We have been systematically building this solution from the ground up for years, with a great deal of involvement from service providers. Collecting millions of records from signaling and traffic data and correlating it with customer, service and network information in a way that gives more intelligent insights into the customer’s actual experience is not an easy task. We suspect we are ahead of our competition in our ability to deliver a usable system, based on the advantages we have in our probing, architecture and recently acquired professional service expertise. The latest string of sales with well known operators substantiates that.”

Details on recent key iCSA wins, the Operator involved and the problems addressed will be released during the months ahead, beginning in January.

About Accanto Systems
With solutions deployed to 180 customers in over 60 countries, Accanto Systems is a leading supplier of advanced Customer Service Assurance and troubleshooting solutions to communications service providers. Accanto’s probe-based Customer Service Assurance solutions provide in-depth monitoring, analysis and troubleshooting capabilities, helping operators overcome the massive challenges associated with migration to converged, next-generation telecom architectures. Their solutions can be utilized by any level of the organization, from the NOC to Marketing, and scale easily for use by new technicians all the way to technical experts. Accanto’s team of OSS and Operations consultants allow each Accanto solution to be optimized and fully integrated into the organization’s operational and business processes. Visit www.accantosystems.com .