Kumaran Systems Forges Global Partnership with Accanto - a Leader in Customer Service Assurance Solutions

TORONTO, Canada, December 21, 2009 -Kumaran Systems announced today a Global Partnership with Accanto Systems (formerly Sunrise Telecom Protocol Products Group), a leader in Customer Service Assurance solutions for today's converged networks.

With the completion of this agreement, Kumaran now offers a full spectrum of Service Assurance solutions for video, voice, data and wireless applications. This new suite of products, including advanced multi-protocol analyzers and network monitoring systems which support mobile and VOIP applications, will be marketed by Kumaran around the world.

“Although we evaluated multiple tools, it was clear that the Accanto suite provided the broadest offering as well as a business focus that aligns with our vision to help Communication Service Providers in their Network, Service and Customer Transformation drive,” said Mohan Kumar Subramanyam, President and CEO at Kumaran Systems.

A major catalyst for service assurance spending to support next-generation services is the need to measure customer quality of experience. The market forces that are causing a heightened awareness of the customer experience are in part being driven by the commoditization of telecoms services – primarily voice – and the threat posed by new participants in the telecoms economy that offer premium services over a broadband network. With falling ARPUs and an uncertain landscape, service providers are increasingly interested in transforming the way they interact, consume and enable Networks, Handhelds, Application, Services and Content. 

“We are excited about our partnership with Kumaran Systems and are certain this will further enhance their value to their clients through comprehensive monitoring and troubleshooting capabilities,” said Klaus Bauer, VP Sales at Accanto Systems.

Kumaran Systems is confident that its partnership with Accanto will help the service providers in their efforts to transform Customer Experience.

About Kumaran Systems
With over 19 years of customer orientation, over 1600 engagements across Telecom, Education and Banking & Financial services spread across the globe Kumaran stands as a key advisor to some of the largest Fortune 500 companies in their business driven technology enablement drive. Kumaran System Customer Orientation is driven by a global delivery business model giving its customers to choose between an Onshore-Nearshore-Offshore mix. The delivery models enable multilevel touch points between the client, partner networks and Kumaran Systems enabling business driven customer sensitivity and agility. Visit www.kumaran.com.

About Accanto Systems
With solutions deployed to 180 customers in over 60 countries, Accanto Systems is a leading supplier of advanced Customer Service Assurance and troubleshooting solutions to communications service providers. Accanto’s probe-based Customer Service Assurance solutions provide in-depth monitoring, analysis and troubleshooting capabilities, helping operators overcome the massive challenges associated with migration to converged, next-generation telecom architectures. Their solutions can be utilized by any level of the organization, from the NOC to Marketing, and scale easily for use by new technicians all the way to technical experts. Accanto’s team of OSS and Operations consultants allow each Accanto solution to be optimized and fully integrated into the organizations’ operational and business processes. Visit www.accantosystems.com.