Accanto’s intelligent Customer Service Assurance (iCSA) Solution Selected by Major Scandinavian Telecom for its Service Operations Center

Accanto’s iCSA solution will provide real-time network, service and subscriber information to new customer for proactive Customer Care and Service Operations

HELSINKI, Finland, February 16, 2010-Accanto Systems, a leader in Customer Service Assurance solutions for today's converged networks, announced today that its iCSA System was selected by a major European-based converged carrier as a next generation troubleshooting and monitoring solution for Customer Care and Service Operations. The system is a result of a close collaboration between the company and Accanto Systems on how network, service and subscriber data can be collected, correlated and presented with the end goal to help Customer Care and NOC/Service Operation Departments resolve problems faster and at less cost.

With 2.5 million subscribers, the communications company provides a wide range of converged communications services, including voice, data and Internet, both on a Mobile and Fixed environment.

“This communication carrier is investing heavily in its mobile broadband services while at the same time focusing on service quality across the board. Its Service Operation Center is state-of-the-art and helps them to focus on customers and proactive service monitoring as well as reducing operational expenses,” said Michele Campriani, CEO of Accanto Systems. “While many carriers are talking about this concept, this company is moving fast to make it a reality and Accanto solutions are delivering its very own foundation.”

Accanto’s iCSA system provides service monitoring and alarming, end-to-end call tracing, and VIP customer reporting and monitoring. It will also tightly integrate with the new customer’s CRM, Trouble Ticketing, Fault Management and Performance Management systems.

iCSA has been gaining momentum in the Mobile and Converged Operator Market due to its innovative architecture and its ability to be easily customized and integrated. The solution scales horizontally across both legacy and IP-based technology and vertically across services and applications in a more cost-effective manner than its competitors. Because of Accanto’s long history in this area and its competencies in mobile networking, it has been steadily increasing its penetration into the Operations and Customer Care Departments of both Mobile and Converged Operators.

Further details and insights into this new customer and how they are utilizing Accanto’s iCSA solution will be revealed in upcoming months.

About Accanto Systems
Accanto Systems is the leading provider of intelligent Customer Service Assurance solutions for communications services providers globally. With its unique probe-based technology, Accanto Systems seamlessly delivers in-depth monitoring, analysis and troubleshooting intelligence to operators, enabling them to overcome the challenges associated with migrating to converged, next-generation telecom architectures. Accanto’s team of OSS and Operations consultants enable each Accanto solution to be fully optimized and integrated into the organizations’ operational and business processes. By offering easy-to-use solutions for maintaining quality and availability of telecom networks, Accanto Systems delivers a customer-centric view that connects operators to subscribers by improving the user experience. For more information, please visit http://www.accantosystems.com.