Accanto Adds Real-Time Service Quality Analysis and Pantera Hardware Probes to its intelligent Customer Service Assurance (iCSA) Solution

Accanto launches new probes and applications as part of its new Extreme CSA strategy at Mobile World Congress 2010

HELSINKI, Finland, February 16, 2010-Accanto Systems, a leader in Customer Service Assurance solutions for today's converged networks, announced today that it has added real-time Service Quality Analysis (SQA) capabilities, as well as new Service Quality Dashboards to its X-Ray analysis platform. Accanto has also announced general availability of its new high-performance Pantera All-in-One Probe and Protocol Analyzer family.

These new additions, which are a part of Accanto’s intelligent Customer Service Assurance (iCSA) platform, add critical capabilities that allow operators to manage the ‘extreme’ complexities of deploying, monitoring and troubleshooting new IP based services in converged telecom environments.

“New interactive IP based telecom services have opened up worlds of opportunity for both the operator and consumer,” said Michele Campriani, Chief Executive Officer for Accanto. “These new services are complicated by 2 factors, however. First, the new services must coexist with legacy voice, which still provides a majority of revenue. Second, these new services are being deployed as operators are transitioning from SS#7 to packet-based cores. To succeed, operators need new solutions that can troubleshoot and monitor both legacy and high-speed IP traffic simultaneously, and do so at both a service and customer level.”

The new Pantera family of Probes / Analyzers builds on the success of Accanto’s acclaimed 3GMaster and NeTracker product lines, improving on several important elements making it ideal for mixed-technology environments:

• New 10 Gb interface cards to handle massive traffic flows across the core
• A more flexible GUI that allows test setup virtually unlimited protocol/interface combinations
• Much more powerful hardware for fast, in-depth analysis and xDR generation
• Improved IP filtering capabilities for core networks

In addition, Accanto has made significant enhancements to its X-Ray series of application modules for the iCSA platform:

• New real-time Service Quality Analysis (SQA) alerts provide faster, more meaningful feedback to the operator on pressing service issues
• A completely re-designed series of Service Quality Dashboards give the operator, for the first time, a concise birds-eye view of all network and service issues from the customer experience level

According to Dave Bellandi, Chief Marketing Officer for Accanto, “Combined together, these additions to iCSA will have profound impact not only on the operator’s ability to deploy, but their ability to -understand- how the new breed of IP based services such as Twitter, Flickr and even iPhone apps are perceived by the end user. Moreover, it will help make the elusive goal of full IP convergence a reality.”

For more information on Accanto’s iCSA solution or our new Pantera All-in-One Probes / Protocol Analyzers, visit: accantosystems.com.

About Accanto Systems
Accanto Systems is the leading provider of intelligent Customer Service Assurance solutions for communications services providers globally. With its unique probe-based technology, Accanto Systems seamlessly delivers in-depth monitoring, analysis and troubleshooting intelligence to operators, enabling them to overcome the challenges associated with migrating to converged, next-generation telecom architectures. Accanto’s team of OSS and Operations consultants enable each Accanto solution to be fully optimized and integrated into the organizations’ operational and business processes. By offering easy-to-use solutions for maintaining quality and availability of telecom networks, Accanto Systems delivers a customer-centric view that connects operators to subscribers by improving the user experience. For more information, please visit http://www.accantosystems.com.