Austrian-based Provider Selects Accanto Systems’ intelligent Customer Service Assurance (iCSA) Solution for its growing NGN Network

Accanto iCSA to provide customer-centric network monitoring, as well as advanced troubleshooting capabilities that can be utilized simultaneously by up to 80 NOC and Customer Care technicians

HELSINKI, Finland, May 18, 2010-Accanto Systems, a leader in Customer Service Assurance solutions for today's converged networks, announced today that it has been selected by an Austrian-based operator to provide its new intelligent Customer Service Assurance (iCSA) solution for customer-centric monitoring, troubleshooting and analysis of its growing NGN network.

As one of Europe’s most progressive operators, the company has been on the forefront of NGN architecture adoption, and has set a textbook example for transitioning from an SS7-based network to an NGN-based network while preserving revenue, high service quality and good customer experience.

As a part of the deployment, Accanto’s iCSA solution was purchased, which will be used simultaneously by up to 80 engineers, technicians and Customer Care representatives to monitor, report and troubleshoot all aspects of the company’s NGN network. One of the differentiators of Accanto’s iCSA solution that was of importance for them was the real-time capabilities of the system, which enables immediate and proactive response.

“While migrating from an SS7 to NGN architecture, maintaining service quality from a ‘true’ customer-centric viewpoint is very important to us,” said a company representative. “This migration is fraught with complexities and challenges that must first be managed at the network monitoring and troubleshooting level. Accanto Systems was one of the few vendors to integrate the information from a diverse array of network and service-based resources to give us this full customer-centric picture.”

A key requirement for the system is to help identify and isolate the root causes of problems affecting users who have recently migrated from SS7 to NGN. It will also be used to analyze and pull key statistical data on user-generated traffic while they fully migrate to NGN as compared to when they were only on the SS7 network.

According to Michele Campriani, CEO of Accanto Systems, “This recent deployment is another great example of how Customer Service Assurance has elevated the traditional role of Network Management Systems into unique business differentiators that enable operators to make faster, more intelligent decisions about their network and services in order to create a more positive user experience.”

For more information on Accanto’s iCSA solution, visit: accantosystems.com/solutions_csa_overview.

About Accanto Systems
With solutions deployed to 180 customers in over 60 countries, Accanto Systems is a leading supplier of advanced Customer Service Assurance and troubleshooting solutions to communications service providers. Accanto’s probe-based Customer Service Assurance solutions provide in-depth monitoring, analysis and troubleshooting capabilities, helping operators overcome the massive challenges associated with migration to converged, next-generation telecom architectures. Their solutions can be utilized by any level of the organization, from the NOC to Marketing, and scale easily for use by new technicians all the way to technical experts. Accanto’s team of OSS and Operations consultants allow each Accanto solution to be optimized and fully integrated into the organizations’ operational and business processes. Visit www.accantosystems.com.