Accanto Enables Differentiated Service Quality for LTE and Mobile Data Services

Release 5.0 to add critical new capabilities to Accanto’s adaptive Customer Service Assurance (CSA) solution

HELSINKI, Finland, November 9, 2011 - Accanto Systems, a pioneer in Customer Service Assurance solutions for today's converged networks, announced today the upcoming availability of Release 5.0, which adds important new LTE and mobile data service analysis capabilities to its award-winning adaptive Customer Service Assurance (CSA) network management system.

The past few years has witnessed radical transformation of the mobile operator landscape.  Mobile data growth has been extreme. By many estimates, this class of traffic grew 2.6-fold over the past 2 years, and video traffic will exceed 50% in 2011 alone. This, coupled with the massive increase of over-the-top applications like Skype and You Tube has put incredible pressures on mobile operators. Different classes of customers, or even different services provided to the same customer, require differing quality levels.  The result is that customers can no longer be equal in the eyes of the operators, which is forcing many operators to move from flat-rate pricing to tiered/quality-based pricing.

 “It has been an incredibly fast transition to the new application-based world of mobile telecom.  Multimedia, push and interactive services are creating an unprecedented  volume of traffic, as well as incredible value for the end user, who is now more married to their mobile device than they are to their operator.” said Michele Campriani, CEO of Accanto Systems. “This evolution is forcing operators to re-think their overall approach to service assurance. They must now be closer to the customer and the services/applications they are accessing, and have deeper visibility into how the network, services, devices and subscribers affect one another.” 

All of this is happening in the midst of yet another major technology evolution, this time to 4G/LTE, the introduction of which will not happen in isolation but as an overlay to a complex ecosystem of legacy and new technologies.

“With the current evolution to 4G/LTE, and the sea-changes in the application landscape, it is critical that operators incorporate service assurance into their network and business design architecture, said Karl Whitelock Director OSS/BSS Strategy at Stratecast a division of Frost & Sullivan. “As part of any new technology deployment, the Accanto adaptive CSA Release 5.0 solution delivers an elegant means for service providers to understand customer usage, device and service behavior in parallel with network quality management.”

CSA Release 5.0 introduces a number of features that enable operators to deal with the unprecedented data onslaught, while transitioning to a Customer Service perspective in their day to day operations.  At the same time the release allows a seamless and graceful integration of LTE on top of existing legacy technologies already covered by CSA, providing true end-to-end visibility.

Major features in Release 5.0 include: 

 → Advanced Correlation and Mobile Data Analysis

• Enhanced user/control plane correlation and categorization allows deeper analysis by location and/or device type, over 2G, 3G and 4G technologies
• Powerful Session Analyzer for near real time customer experience troubleshooting

 →   New Grouping Engine for ‘Adaptive’ Analysis

• Provides a flexible way, through pivoting and other mechanisms, to look at information from the most relevant perspective
• Improved performance allows management of several hundreds of thousands of events per second

 →  Enhanced support for 3G and LTE (3GPP release 9)

• Support  for LTE/EPC key interfaces (including deciphering support of S1)
• Support for 3GPP release 8 of all pre-LTE interfaces

For more info on Release 5.0, or Accanto Adaptive CSA, visit: http://accantosystems.com/products/customer-service-assurance

About Accanto Systems
With solutions deployed to 180 customers in over 60 countries, Accanto Systems is a leading supplier of advanced Customer Service Assurance and troubleshooting solutions to communications service providers. Accanto’s probe-based Customer Service Assurance solutions provide in-depth monitoring, analysis and troubleshooting capabilities, helping operators overcome the massive challenges associated with migration to converged, next-generation telecom architectures. Their solutions can be utilized by any level of the organization, from the NOC to Marketing, and scale easily for use by new technicians all the way to technical experts. Accanto’s team of OSS and Operations consultants allow each Accanto solution to be optimized and fully integrated into the organizations’ operational and business processes. Visit www.accantosystems.com.