Accanto Systems iCSA Selected by Tier-1 European Operator for NGN Customer Service Assurance

Deal represents one of the industry’s largest Fixed Line /VoIP network monitoring deployments

HELSINKI, Finland, May 24, 2011-Accanto Systems, a leader in Customer Service Assurance solutions for today's converged networks, announced today that it has been selected by a major Tier-1 European operator for fixed-line network monitoring.

This Tier-1 operator was experiencing high subscriber growth, as well as technological complexities brought on by their VoIP services and network convergence. As a result, they needed to perform a wholesale upgrade to their wireline monitoring system, with special emphasis on VoIP monitoring and QoS management. After a comprehensive evaluation, Accanto’s intelligent Customer Service Assurance (iCSA) platform beat out competitors, and was selected for the project.
Accanto’s probe-based iCSA platform helps operators more effectively monitor and troubleshoot the network and services by rapidly correlating information related to network, services, devices and subscribers.  iCSA also provides adaptive and highly configurable views that allow real time monitoring on virtually any dimension. This helps operators more quickly understand issues and trends that impact services or users.  
“As VoIP hits its stride with mainstream adoption, it is critical that operators develop deeper, more flexible capabilities for monitoring and ensuring service quality. It is extremely important to assess quality not only from the network perspective, but from the user perspective as well,” said Michele Campriani, Chief Executive Officer for Accanto. “We are extremely proud to have been selected by this operator to provide exactly these kinds of insights.”

For more information on Accanto’s iCSA solution visit: accantosystems.com

About Accanto Systems
With solutions deployed to 180 customers in over 60 countries, Accanto Systems is a leading supplier of advanced Customer Service Assurance and troubleshooting solutions to communications service providers. Accanto’s probe-based Customer Service Assurance solutions provide in-depth monitoring, analysis and troubleshooting capabilities, helping operators overcome the massive challenges associated with migration to converged, next-generation telecom architectures. Their solutions can be utilized by any level of the organization, from the NOC to Marketing, and scale easily for use by new technicians all the way to technical experts. Accanto’s team of OSS and Operations consultants allow each Accanto solution to be optimized and fully integrated into the organizations’ operational and business processes. Visit www.accantosystems.com