Accanto Systems Introduces Major Product Line Enhancements for its Customer Service Assurance Solutions

Major improvements to the Pantera and iCSA lines offer Service Providers more powerful solutions for monitoring and troubleshooting.

HELSINKI, Finland, January 28, 2011- Accanto Systems, a pioneer in Customer Service Assurance solutions for mobile and converged networks, announced today general availability of a new product release, which features important enhancements and capability upgrades to both the iCSA monitoring platform and the Pantera family of converged Probes / Protocol Analyzers. The release is designed to offer service providers more power and flexibility when monitoring and troubleshooting complicated IP-based services in converged telecom environments.

For the Pantera family of Probes/Protocol Analyzers, the release introduces important new features, such as:

• A redesigned and more user friendly Graphical User Interface, which allows easier troubleshooting due to its flexible filter configuration and improved layout management
• An intelligent way to capture and process data, due to the combination of new IP capture\discard filters with the Intelligent Filtering Engine™ which dynamically allocates hardware and software resources for maximal performance when monitoring high speed 10Gb links

For the intelligent Customer Service Assurance (iCSA) network monitoring platform, the release introduces important new features focused on the User Plane analysis, such as:

• End-to-end user plane tracing for the mobile packet core including IuPS, Gn and Gi interfaces
• Enhanced Data Grouping, which allows better management and enriched customer, service and network views of performance and quality indicators
• New reporting packages, including analysis of user plane throughput by service areas, cells and radio access technologies
• Integrated TAP Filtering, which allows to control the amount of user plane traffic feeding the system

“We are dedicated to continuously improving and enhancing our products,” said Paolo Trevisan, VP of Marketing at Accanto. “Staying flexible and responsive in a competitive environment, and having products that allow Service Providers to better serve their customers, is how Accanto became a leader in the Customer Service Assurance arena.”

Accanto’s portfolio of products and solutions undergo continuous evolution based on Service Provider feedback and internal research, and are then updated to increase capability and effectiveness. In this process, the products enable Service Providers to gather data, analyze, monitor and troubleshoot in ways never before possible.  

About Accanto Systems

With solutions deployed to 180 customers in over 60 countries, Accanto Systems is a leading supplier of advanced Customer Service Assurance and troubleshooting solutions to communications service providers. Accanto’s probe-based Customer Service Assurance solutions provide in-depth monitoring, analysis and troubleshooting capabilities, helping operators overcome the massive challenges associated with migration to converged, next-generation telecom architectures. Their solutions can be utilized by any level of the organization, from the NOC to Marketing, and scale easily for use by new technicians all the way to technical experts. Accanto’s team of OSS and Operations consultants allow each Accanto solution to be optimized and fully integrated into the organizations’ operational and business processes. Visit www.accantosystems.com.