Accanto has introduced the next generation in “Intelligent” Customer Service Assurance solutions, and has been gaining rapid traction with operators worldwide. The convergence of legacy and IP-based services has introduced extreme complexities for operators trying to maintain quality and reduce churn during this convergence period. Until now, network traffice monitoring, OSS and troubleshooting tools have not provided sufficiently intelligent insights for operators to get over these complexities. For instance, it is difficult to tell how latency or DNS issues in an IP-based service relate to a node impairment, or vice versa.

The Accanto intelligent Customer Service Assurance Platform

The Accanto intelligent Customer Service Assurance (iCSA) platform combines smart, deep memory probing and protocol analysis with the TAMS Network and Service Monitoring System and the award-winning X-Ray Service Assurance Analysis Engine.

Because the system was designed from the ground up by the same team, the speed, integration and ease-of-use of the platform is often a strong differentiator.

It also allows for the gradual scaling up of the system by starting with protocol analysis test and troubleshooting during installation and migrating to a network traffic monitoring (TAMS) and customer service assurance (CSA) in a seamless and cost-effective manner.

See Mobile X-Ray as an example of an Intelligent CSA platform for Mobile Operators.

Accanto Intelligent CSA Highlights

Leading Architecture & Technology for Customer Service Assurance

• Converged view from multiple sources (Customer, Network, Service, Devices, etc.)
• Essentially transforms DATA into INFORMATION, reducing reaction time

Integrated Oracle BI and Accanto Probing Technology Enables

• Usability by many departments...not just the NOC
• Security – centralized access management protects sensitive information
• The most efficient data distribution architecture: Probes vs Centralized database

Smarter Probe Technology

• Enables efficient data distribution
• Fast access to detailed data – including top-down approach
• Less probe hardware required due to intelligent interface between TAMS and probes