Integrated Solution for Mobile Data Services Analysis

Service Providers in the Wireless Data Era: Provisioning Mobile Data Services

Recent advances in wireless access and application technologies, combined with increased customer expectations from Mobile Service Providers (MSPs) have rapidly fueled the demand for mobile data services.

While mobile data services may be an attractive goal for the MSP, implementing and managing them is fraught with complexity and challenge. The core of the challenge lies in preserving the revenue and quality of 'bread-and-butter' legacy services, while at the same time introducing these new content-rich mobile data services…all while transitioning to an all-over-IP network.

Highlights

• Traffic and network usage analysis for mobile networks
• Protocol analysis and troubleshooting
• Subscriber activity monitoring
• Network performance statistics
  

The Accanto Systems Solution

Accanto Systems has developed a comprehensive suite of non-intrusive analysis and monitoring tools designed to optimize the process of introducing and managing mobile data services.

The suite consists of Accanto System’s hardware-based monitoring and test solutions (including the 3GMaster protocol analyzer and TAMS network monitoring system), combined with the powerful Mobile X-Ray™ application module for TAMS.

Mobile X-Ray is an innovative analysis engine that is the industry’s first to integrate NETWORK, SERVICE, SUBSCRIBER and DEVICE inputs, and correlate them into meaningful information for the MSP. The result is a cost-effective system that allows operators to manage the complexities of mobile data service migration, and at the same time preserve revenue and service quality of traditional voice-based services.

Mobile X-Ray™

Mobile X-Ray™ is an intelligent monitoring and analysis solution that helps Service Providers quickly diagnose and manage next-gen Mobile Data Services.

A powerful aspect of the system lies in its ability to provide both aggregated views as well as drill-down views capable of zooming into specific network elements, data sessions and even user behavior. The system provides detailed reporting and analysis, and virtually any view required by the Front Office, Back Office, Network Operations or even the Marketing department.

Application Areas

Mobile X-Ray covers the key application areas involved in Mobile Data Service migration.

Network Monitoring and Troubleshooting

Mobile X-Ray allows rapid Core and Access network troubleshooting for Mobile Data Services provisioning.

Network Optimization
Quickly and cost-effectively optimize core and access networks in preparation for resource-intensive Mobile Data Services. Provides capability to zoom and focus on specific areas (e.g. on specific network elements), as well as the capability to outline the least effective nodes and keep them under surveillance.

Features and Benefits

• Detailed signaling correlation
• Advanced troubleshooting and network usage summaries
• Mass storage for raw data
• Signaling Network Status Monitor
• Easy roaming issues analysis
• Detailed views of 2G/3G/3.5G signaling
• Fast drill-down to protocol level
• Advanced reporting functionality (KPIs)

(Right) Correlation capability provides an end-to-end view, while drill-down capability allows fast reaction times

Service Monitoring and Analysis

Mobile X-Ray allows rapid introduction of new data services while maintaining quality of existing services.

Fast/Tailored Service Delivery
First impressions are critical. Mobile X-Ray provides a complete toolset that helps evaluate how the introduction of new services has impacted the existing infrastructure. Further, usage data can be obtained for specific groups of subscribers, providing additional insights for service optimization.

Features & Benefits

• Maximize QoS/QoE with fast monitoring and fine-tuning of services
• Easy introduction of new services and porting of old services
• Visibility into interaction of services with the network
• Provides critical information for Operations, Customer Care, Optimization and Marketing

(Above) Multi-dimensional overviews provide a coherent snapshot of key Network and Service performance indicators

SUBSCRIBER Management

Mobile X-Ray ensures that your subscribers always enjoy the highest level of service possible.

Quality/Customer Experience Management

Overall, the new paradigm in service quality management centers around the customers actual experience and less on network performance. The following elements are critical for the Mobile Service Providers:

• Pro-active problem solving–pinpoint problems before the customer experiences them
• Fast reactions–drill down and determine the root cause of a problem in minutes, rather than hours or days
• QoS and QoE analysis–Measurements that preserve quality for traditional services, and guarantee a good experience for new ones

Features & Benefits

• Minimize customer complaints through Proactive Service Monitoring
• Drill-down capability provides fast visibility into important details
• Service assurance analysis provides insights into service availability and quality
• Subscriber “Quality of Experience” analysis bridges the gap between Network and Service performance

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