Customer Service Quality Assurance: Professional and Managed Services

Accanto Systems can provide Professional and Managed Services that enable Service Providers to migrate to superior network, service and customer service quality assurance practices in a seamless and cost-effective manner, and improve the quality of services experienced by the customers.

The Professional Services provided by Accanto Systems cover deployment, customization, and integration of iCSA solutions as well as a portfolio of consultancy services. These consultancy services utilize Accanto’s products as tools to deliver customers quality results in the areas of troubleshooting and customer service quality assurance improvement.

A high level view of Accanto’s Consultancy Services are shown below and can be grouped into three major areas: Service Quality Scorecards; Service Quality Troubleshooting; and Network Tuning and Optimization. Accato’s Managed Services include Managed Service Quality Assurance as well as iCSA Solution Hosting.

Features and Benefits

• Deployment services speed time to value of system
• Customization of reports, dashboards and KPIs make system more user friendly
• Integration services automate the flow of information both into and out of the iCSA system
• Advanced applications for Customer Care and Root Cause Analysis can be tailored made
• Specialized onsultancy services can help develop a baseline and do initial optimization
• Managed services reduce capex and eliminate the need to train and hire expensive engineers

CSA Experts Equipped with the Most Advanced CSA Platform

• Can quickly diagnose network assurance service issues and inefficiencies
• Immediate insights into loss revenues, poor network utilization and areas for fast ROI
• Ability to consult on Best Practices in network, service and customer care operations

Best in Class for Mobile Data Services

• Have long history working in and with Mobile Carriers
• Specially equipped to help operators migrate to new revenue-generating Mobile Data Services
• Multi-service, multi-protocol technology and experience for transitioning legacy networks to converged, IP-based networks

For more detail on each of these services and how they can streamline your operations and optimize your customer and service quality, please contact the Accanto Sales team at sales@accantosystems.com.