Professional Services Overview
The Accanto Systems' Professional Services Organization, formerly LTE Innovations, is unique in its ability to integrate probe-based measurement data with OSS, BSS and CEM information to provide more intelligent insights into an operator's network and services. With this information and expert knowledge of the Customer Service Assurance (CSA) Best Practices shown below, Accanto Systems can better enable operators to optimize their network and services and provide customers with a higher quality experience.
Accanto Systems CSA Professional Services
- Experts on customer care capabilities and support tools development
- Advanced service modeling, monitoring and troubleshooting processes and architectures
- Work with operators to optimize their service performance, quality and reporting
- Deep competencies in network capacity and quality optimization
Accanto System's Professional Services leverage the information
and insights obtained through the Accanto Intelligent Customer
Service Assurance platform shown below. This platform combines
smart, deep memory probing and protocol analysis with the TAMS Network and Service Monitoring System and the award-winning X-Ray
Service Assurance Analysis Engine. With this technology advantage
and deep knowledge of CSA Best Practices, Accanto Systems Professional
Service Organization can more quickly diagnose, optimize and migrate
operators to more efficient, CEM-centric networks, services and
operations.
CSA Experts Equipped with the Most Advanced CSA Platform
- Can quickly diagnose network and service issues and inefficiencies
- Immediate insights into loss revenues, poor network utilization and areas for fast ROI
- Ability to consult on Best Practices in network, service and customer care operations
Best in Class for Mobile Data Services
- Have long history working in and with Mobile Carriers
- Specially equipped to help operators migrate to new revenue-generating Mobile Data Services
- Multi-service, multi-protocol technology and experience for transitioning legacy networks to converged, IP-based networks
