Helsinki, Finland, 22 October 2015, Accanto Systems, an established provider of customer experience management (CEM) and advanced analytics, has been awarded the Frost & Sullivan Product Leadership Award for its Customer Experience Management (iCEM) platform.
In the Best Practice Award analysis, Frost & Sullivan, the leading global research organisation, commended Accanto for a number of key advantages. These included, from a technology perspective, being able to generate over 1.4 million measurements per second through a single server, thus benefitting the operator by reducing the amount of hardware and capital investment required to analyze network data.
The report also highlighted how, by assimilating information from the network infrastructure by means of probes and operations support system (OSS), Accanto’s iCEM can compute a Quality of Experience (QoE) that has a higher degree of accuracy than any other, in real time and across geographic locations. Additionally, the report showcased how, unlike most other market participants, Accanto’s success is attributed to its focus on inherent problems that its end users face on a daily basis, rather than providing a product with a wide scope.
Frost & Sullivan also attributed Accanto’s success to “ingenuity of its engineers”. The analysis states, “Since its establishment, Accanto Systems has witnessed a high rate of year-on-year (YOY) growth, which was primarily achieved through the acquisition of highly skilled talent from a broad range of spectrums across the mobile and telecommunications industry. The degree of cross domain expertise enables the company to assist its end users who are typically from a broad range of telecommunications backgrounds worldwide”
With an increase in data traffic across the network infrastructure, Operators face an uphill struggle to deploy an adequate number of network probes to accurately and effectively monitor quality of experience (QoE) and quality of service (QoS) from the customer’s perspective. Accanto Systems’ intelligent iCEM product is a comprehensive set of tools that are connected to a number of probe-based and probe-agnostic monitoring and analysis systems. iCEM proactively neutralises anomalies that could creep up in the network and significantly reduces the degree of discontent that could permeate the customer base, particularly among customers who have a high degree of importance from a revenue perspective.
Since its journey began in 1996, Accanto Systems has witnessed a high rate of year-on-year growth and now caters to a number of Tier 1 network operators, including Elisa, Telefonica and Orange.
Jarkko Multanen, CEO, Accanto Systems, comments, “We are thrilled to be presented with this award from Frost & Sullivan; it’s great that Accanto’s iCEM product has been recognised as a key enabler for the industry and a leader of its kind. Accanto’s growth is a reflection of this, and it demonstrates the great need for such a solution within the market”.
Rohan Joy Thomas, research analyst, Frost & Sullivan, adds, “Frost & Sullivan is proud to bestow the 2015 Product Leadership Award to Accanto Systems. The organisation is an established provider and a sought-after consultant in its area of specialisation. Unlike most other market participants, the company’s success is attributed to its focus on inherent problems that its end users face on a daily basis, which is extremely refreshing for the industry to see”.
