Helsinki, Finland, 2nd March 2016, Accanto Systems, are pleased to announce that as an established provider of customer experience management (CEM) and advanced analytics, the company has reached the final of the European IT & Software Excellence Awards -the leading pan-European awards for ISVs, Solution Providers and Systems Integrators and their vendor and distributor partners – in the Big Data, IoT or Analytics Solution of the Year category.
Now in their 8th year, this year’s European IT & Software Excellence Awards attracted over 400 entries from more than 31 countries. The awards are given for IT solutions that get to the heart of customer issues, delivering better business, a clearer understanding of data, and more efficient and profitable outcomes. The judges, with many decades of experience of IT industry involvement between them, have arrived at a list of finalists that they believe truly reflects both the strength of Europe’s IT industry and some of the changes in the direction occurring within it.
Accanto’s iCEM platform certainly achieves this; by analysing information on the network, in the service, and on a customer handset, and then cross-analysing it with information about that person’s location and usage, simultaneously comparing it to other users in the area, the platform can not only pinpoint problems that will affect a customer’s experience in real-time, but can also predict the impact on other customers. This triggers the Operator into corrective action in advance.
Additionally, unlike other CEM/analytics solutions, Accanto’s iCEM takes into consideration a Technical Promoter Score (TPS), as well as the industry’s traditional Network Promoter Score (NPS). While marketers have become increasingly focused on the NPS as a measure of customer satisfaction, the truth is that this reliance on customer surveys to understand the quality of network experience is far too inefficient.
Jarkko Multanen, CEO, Accanto Systems, comments, “With more than 400 entries from over 31 countries, being named as a finalist is a true testament to the strength of Accanto’s offering, and demonstrates the real difference it makes to our customers. We’re delighted to be named as a finalist alongside so many other solution providers, and we’re really looking forward to seeing who will be crowned a winner.”
John Garratt, Editor of IT Europa, who heads the judges’ panel adds, “This year has seen more entries than ever, and an even wider spread of project types – from mobility, security and management to software-as-a-service packages for key vertical markets, and from data-driven systems using the new power of analytics to others which effectively replace costly old systems with new and far more efficient apps, increasingly driven in the cloud. The result is the best-ever advertisement for the capabilities of European IT, and we could not help but be impressed by the skills on display and the effort that has gone into effective IT delivery.”
