Helsinki, Finland, 24 January 2017, Accanto Systems an innovative provider of customer aware quality management, today announced the live implementation of an advanced SOC (Service Operations Centre) transformation within a leading European operator.
Benefitting both mobile data and voice services, the new SOC offers the Operator greater efficiency and improved service quality management through the automatic prioritization and optimization of network operations. Accanto’s engagement has enabled the replacement of five Network Operations Centres with just one SOC across all services, providing an operational cost saving of around 60-70%.
Jarkko Multanen, CEO, Accanto Systems, said, “Presenting a more granular picture of individual customer experience, and the cause of any disruption in one simple user interface, the Customer Experience Index (CEI) provides the key data to drive SOC operations. In working with innovative Operators, we continue to fine tune our solutions to ensure they add value by improving service quality and decreasing churn.”
Accanto Systems will be exhibiting their StratOSS™ product with their partner, IBM at the upcoming Mobile World Congress event in Barcelona from the 27th February – 2nd March 2017, Booth 3H30. For further information about their SOC Transformation solutions, or to arrange an appointment, please contact info@accantosystems.com
