Accanto Systems Wins European
Tier 1 Operator Customer
Implementation offers Operator Opportunity for Advanced SOC Transformation
Helsinki, Finland, 7 March 2017, Accanto Systems an innovative provider of service quality management for service operations center transformation, today announced the signing of a new north European Tier 1 customer.
Accanto’s expertise and StratOSS™ platform will contribute to the design of the operator’s network for improved customer experience and operational insight. The StratOSS™ Service Quality Management product can reduce the number of overall trouble tickets using proactive repairs, improves first call repairs and provides key insight metrics for churn – identifying network-based root causes and improved customer experience. Network and service faults are aligned with individual customers, leading to improved quality of service and prioritized customer-related faults.
Jarkko Multanen, CEO, Accanto Systems said, “Many of our clients are looking to embark on a major evolution and transformation of their operations centers from a network technology to a customer quality focus. This new project allows us to extend the use of an already comprehensive solution in StratOSS™ and explore combined capabilities with partners, with the goal of reinventing networks.”