Helsinki, Finland, 13 July 2017, Accanto a leading provider of service lifecycle management software, today announced the signing of a new North American customer. The deal, won through a partner, includes licenses for Accanto’s StratOSS™ SQM in order to maintain a good quality of service for their broadband services.

The customer’s project goals for the implementation of StratOSS™ include increased customer quality for their broadband service and a reduction in call volume by pro-actively monitoring customer calls and automating resolutions.

StratOSS™ SQM can benefit an Operator in several ways including, in this case:

  • Network and in-home quality of experience. The on premise wi-fi is checked alongside the network and service to ensure that wi-fi isn’t a contributor to a problem.
  • An Automation Engine improves quality by automating recurring resolution processes for frequent problems.
  • Assessing customer satisfaction against a Customer Experience Index by inputting data, ready-made data models and algorithms to calculate customer-aware experience KPI/KQIs.
  • Provides greater visibility and insight to the SOC.

Jarkko Multanen, CEO, Accanto Systems, said, “We are delighted to have been chosen to assist our new customer in maintaining their position as a market leading telecoms Operator. Accanto’s expertise and technology will contribute to the design of the operator’s network for improved customer experience and operational insight.”