Customer Service Quality Assurance

Need intelligent customer service quality assurance? Our award-winning intelligent iCSA platform is a system designed to empower operators to integrate advanced voice and data services into converged networks. This troubleshooting and network monitoring system has been recognized with the Frost and Sullivan’s Product Line Strategy of the Year Award, as well as Oracle’s Partner Innovation award. Our iCSA system supplies operators with alarming capabilities, network traffic monitoring, analysis and troubleshooting tools that they need for legacy and nest-generation telecom services. This customer service quality assurance platform is guaranteed to improve the following mobile services eco-systems ‘interfaces’: between customer care (CC) and the NOC, between the customer and customer care, between the customer and the services, and between NOC/Network.

The Accanto iCSA platform is composed of 3 primary elements, the first being our exclusive Pantera System Probes. These probes capture data in real-time, generate xDR, and they can also be used as standalone protocol analyzers. We offer 5 different Pantera products; the Pantera 100, Pantera 1000, Pantera 6000, Pantera 9000, Pantera 12000. The second component of our iCSA platform is our Centralized TAMS Server. This technology enables operators to perform data correlation, mass data collection, KPI/KQI generation, and it can store data for later analysis and reporting purposes. Our X-Ray Application Modules completes the iCSA platform trio. These oracle-powered modules perform in-depth analysis and correlate network, subscriber, service, and device.

The Accanto iCSA package is the most intelligent customer service quality assurance tool on the market. It is just one way in which Accanto Services enables operators around the world to become intimately acquainted with their network utilization. This system enables them to detect areas of poor performance, lost revenue, and determine the optimum ways to advance to up-to-the-minute IP-based services.

In sum, the Accanto iCSA system is the smartest choice for customer service quality assurance. This system is customizable and flexible. Most importantly, it is extremely scalable; its application can range from standalone single protocol analyzers to large converged or distributed monitoring systems that combine OSS, CRM, BSS, and Customer Care Systems.

Accanto Systems serves over 180 customers across the globe. We have been recognized numerous times as a leader and innovator in the CSA industry. We recorded a stunning 59% growth in 2009, and subsequently received the 2010 Service Assurance Award. Call the Accanto Sales Team today or contact us at sales@accantosystems.com. No other company can match our correlation speed, converged network intelligence, and probe performance. We look forward to speaking with you!

Customer Service Assurance